Frequently Asked Questions (FAQ'S)

Q: What types of payment do you accept?

A : We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.

Q : In what currency are the prices in your store?

A : The prices in our store are in euros (EUR).

Q : Do you have physical stores or only an online shop?

A : We do not have physical stores yet. We only sell online at the moment.

Q : Do you ship internationally?

A : Yes, we ship to almost all countries worldwide.

* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific fees may be. For more information regarding your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes, and other fees upon delivery.

Q : Do we need to sign for the shipment?

A: You do not need to sign for the shipment.

Q : Where do you ship the products from?

A: We ship from our warehouses in the United States, the United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass our savings directly to our customers and provide them with exceptional products at highly competitive prices.

We sample each item and even visit factories to ensure the best quality and sustainable practices.

Q : How long does it take for my product to be shipped?

A : It typically takes 2 to 3 business days for your product to be shipped.

Q : What is the estimated delivery date (ETA)?

A : Depending on your location, delivery may take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product is shipped.

Q : How can I return and replace my item?

A : We strongly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).

If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the choice is yours) within 30 days, no questions asked.

Please contact us via email at first, and we will provide you with the appropriate return address.

⚠️ Please note that return/exchange shipping costs are at your expense. We will not provide a return shipping label.

⚠️ Also, please note that any return sent to us without prior contact with our customer service will not be accepted.

Q : Where is my order confirmation?

A : The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or junk folders as it may also be located there.

Q : What if I want to cancel my order?

A : Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.

Q : What if I still need assistance?

A : That's what we're here for. Please send us a message by going to the "Contact Us" page.